The MLA travel card (MLA MasterCard) is a credit card that Members can use for all travel-related expenses while on Member business. The card is intended for travel expenses and should not be used for personal charges or any other charges not directly related to business travel.
Members will be issued a travel card through a common plan arranged by Financial Services. Monthly account statements are available online at bmospenddynamics.com on the 26th day of each month. Members are responsible for paying their account balances by the payment deadlines set out in the cardholder agreement. Members must submit signed travel expense claims for eligible expenses to Financial Services for reimbursement. Scanned receipts are acceptable. In cases where scanned receipts are submitted, the originals should be retained by the Member for audit purposes and not be submitted to Financial Services.
Financial Services places a high priority on processing Member travel claims, and most claims can be processed and paid within one week of receipt. Timely and accurate submission of travel expense claims will ensure funds are provided to Members well in advance of the payment deadline.
If the travel card is lost or stolen, the Member should contact the Bank of Montreal’s (BMO’s) Client Contact Centre immediately by calling 1-800-361-3361. It is important that this number be kept in a safe location that can be easily accessed. In the event of a lost or stolen card, the procedures are:
- Cardholder reports a lost or stolen card.
- Client Contact Centre takes the cardholder’s details.
- Client Contact Centre closes the account.
- The account is transferred to a new account.
- Client Contact Centre will arrange for a replacement card to be issued once authorization has been received by Financial Services.
- BMO works with cardholder to verify authorized charges.
Alternatively, a Member can contact Financial Services at firstname.lastname@example.org during normal working hours for cancellation and/or re-issuing of a travel card.
Members should contact vendors immediately to resolve any disputed items. In the event that a resolution cannot be reached, they should contact Financial Services for assistance. Should the card be compromised (meaning a charge appears on the statement from a vendor not used by a Member), the charge should be reported immediately to BMO using the phone number on the back of the card, and subsequently to Financial Services at email@example.com.
If a card is damaged, Members will need to contact Financial Services to request a replacement card. The process normally takes 5-7 business days. If an emergency replacement card is needed, a Member can call the BMO Client Contact Centre at:
- 1-800-263-2263 toll-free in Canada and the U.S.
- 1-514-877-0330 worldwide collect call for emergency services
In most instances, BMO MasterCard will make arrangements with hotels and airlines to make adequate credit available to complete the trip. A Member will need to contact Financial Services upon their return to get a new card.
The BMO Client Contact Centre also offers support for additional services. Full details on these services are available from Financial Services.
Click here for Frequently Asked Questions on the MLA Travel Card.