Services for MLAs

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This section contains an alphabetical listing of key services provided by the Legislative Assembly to Members and their staff. Services include those related to a Member's work in the Parliament Buildings, as well as those that support constituency operations. Further descriptions of Assembly services and staff are available under Assembly Branch profiles.



Access Card

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Access Card

Members and staff will be issued photo ID card-lock security passes to access the Parliament Buildings. For more information, contact the Card-lock Access Office at 250-387-4377, or e-mail cardlockpc@leg.bc.ca.

If your card is lost or stolen, immediately contact Legislative Assembly Protective Services, located near the main entrance, at 250-387-5516.



Accessibility

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Accessibility

The Assembly is committed to providing barrier-free access for persons with disabilities. Ramps, structural modifications to the Parliament Buildings, and designated parking spaces provide easy access to the buildings and grounds. Accessible entrances and washroom facilities are identified in precinct floorplans.


Buildings Maintenance

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Building Maintenance

For assistance with buildings and grounds maintenance, including janitorial, carpentry, plumbing, electrical, heating and cooling, and moving services, contact Randy Spraggett, Facility Manager at 250-952-8137 or randy.spraggett@leg.bc.ca.


Committee Room Bookings

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You may book the following committee rooms by contacting the Sergeant-at-Arms office at 250-387-0952 or by emailing reservations@leg.bc.ca:

Committee Room Bookings
  • Hemlock Room (room 116) – table seating (14), overall room capacity (30)
  • Cedar Room (room 241) – table seating (12), overall room capacity (20)
  • Oak Room (room 303) – table seating (14), overall room capacity (24)
  • Birch Room (room 339) – table seating (17), overall room capacity (30)

Each room is equipped with a telephone, television, conferencing speaker phone, Wi-Fi access and a flip-chart/whiteboard. The Hemlock, Cedar and Oak committee rooms have Apple TVs for wireless iPad/iPhone presentations, and all rooms have serial connectivity ports for displaying laptop computer presentations onto either a television or a projector screen. Additional resources can be arranged upon request.

Members can use the Ned DeBeck Lounge on the third floor of the Library Wing at any time. Contact the Office of the Speaker at 250-387-3952 for information on using the lounge for special functions.


Copy Centre

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Copy Centre

Copying, printing, and other document services and support are provided by the Copy Centre. You can submit a work order, request service, and order supplies via the Legislative Assembly Intranet or by phoning 250-356-0905 or copycentre@leg.bc.ca.

On request, the Copy Centre can print invitations or messages of congratulation, or produce personalized magnets.

The Copy Centre is open Monday to Friday, 8:30 a.m. to 5:00 p.m.


Dining Room

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The Parliamentary Dining Room (Room 008) operates year-round to serve Members and their guests as well as caucus and Assembly staff, members of the press gallery, and the general public. The dining room is open for breakfast and lunch and remains open for dinner when the House is in session. The menu, designed by an award-winning chef, features fresh BC ingredients when seasonally available, as well as delicious and healthy daily and weekly specials.

Dining Room

Each Member is assigned a customer account number so charges can be deducted from their pay cheque. Alternatively, Members may pay in cash, by personal credit card or by debit card. A separate customer account number is assigned to each Ministry for use by the executive. Ministers may also designate individuals from the Minister's office to charge on the account. A sample signature form obtained from Financial Services is required for authorization.

Dining room hours of operation and the current menu are accessible via the Legislative Assembly Intranet. Members may make a reservation or request take-out or catering services by calling 250-387-3959. For catering inquiries, contact the Manager of the Parliamentary Dining Room, Dominique Boutin, at dominique.boutin@leg.bc.ca.


Educational Resources

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Members are provided with a variety of educational resources to support parliamentary outreach activities with students and other groups in their constituency. In addition to online publications a selection of print resources is also available to assist Members in connecting with school and other community groups about the work of the Legislature and to feature the historic Parliament Buildings. In particular, Members may request MLA Classroom Kits to assist with visits to local schools in their constituency. The Classroom Kits may be ordered from the Parliamentary Education Office for either elementary or secondary school groups. Kits include teacher resources, draft speaking notes for the Member and 30 temporary tattoos or bookmarks to distribute to students.

In addition, each constituency office may request additional specialized resources with a value of up to $1500 per year; the table below provides a suggested combination of resources that may meet the needs of many Members and their communities. Further information about these resources is available; please contact the Parliamentary Education Office (PEO@leg.bc.ca) to request your complimentary educational resources when and as required.

Category Resources Intended Audience Elementary/Secondary
or General Public
Suggested quantities
per fiscal
Temporary Tattoos Canada/BC Flag Community events, meetings with students Elementary or
General Public
1,500
Captain Vancouver Community events, meetings with students Elementary 1,500
Coat of Arms Community events, meetings with students Elementary 1,500
 
Bookmark Laminated photo of Parliament Buildings Meetings with secondary students or community events Secondary
General Public
1,000
 
Stickers Large individual dome Meetings with students Elementary or
Secondary
200
Small sheet of domes Meetings with students Elementary or
Secondary
200
Large individual Coat of Arms Meetings with students Elementary 200
 

Photo Holders

5 x7 Community events General public 25
 
Posters Chamber
2 sided bilingual
Meetings with students Elementary or Secondary 30
Parliamentary ABC Meetings with students Elementary 30
Through the Red Tape Meetings with students Elementary No limits
 
Books Parliamentary ABC Colouring Book Meetings with special students/gift for prize Elementary 30
Democracy and Parliament - English Constituency office, meetings with visitors General adult public 250
Democracy and Parliament - French Constituency office, meetings with French speaking visitors General French speaking  adult public 30
Legislative Assembly of British Columbia Constituency office, meetings with special guests General adult public 10
 
Rack Cards Promotion to visit Parliament Buildings – English/French Constituency office, community event General public 250
Promotion to visit Parliament buildings – Japanese/Chinese Constituency office, community events General Japanese and Chinese public 100

 

Emergency

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Emergency

In the event of an emergency, call 250-387-5555.

For all other inquiries or further information, contact Legislative Assembly Protective Services, located near the main entrance, at 250-387-5516.


First Aid

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First Aid

First Aid matters can be referred to the Sergeant-at-Arms at 250 387-5555. All Sergeant-at-Arms staff have basic first aid training, with up to six staff having Level 3 certification.

The Legislative Assembly will continue to provide seasonal vaccination and other health-related clinics. For occupational health initiatives, suggestions or queries, please contact Human Resource Operations at 250 387-0237.


Gift Shop

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Gift Shop

The Parliamentary Gift Shop is located on the first floor adjacent to the exit of the Parliament Buildings. It is open from 9:00 am – 5:00 pm weekdays and from 8:30 am when the House is in session. The Gift Shop is also open on weekends from Victoria Day to Labour Day.

A variety of protocol gifts, featuring British Columbian and Canadian products, are available for purchase, including items produced exclusively for the Legislative Assembly. To view the range of products for sale, please visit the Parliamentary Gift Shop Intranet site. For ordering information, contact the Gift Shop at 250-356-8295 or peo@leg.bc.ca.

Hansard Broadcasts and Transcripts

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Hansard Broadcasting and Transcripts

Members may request video copies of speeches and debates using the Hansard Broadcasting Media Request Form. Webcasts and podcasts are available on the Legislative Broadcasting and Webcasting webpage. Specific rules regulating camera operations in the Chamber can be found within the Hansard Services Broadcasting Guidelines. For further information, contact Hansard Broadcasting at 250-356-9374.

Transcripts of House proceedings are available on the Hansard Debates webpage. Proceedings of Parliamentary Committees can be found on the Committee Transcripts and Audio webpage. Corrections to transcripts may be requested by contacting research.hansard@leg.bc.ca or by phoning 250-387-3681. Further information on correction requests is available within the Hansard Publications and Guidelines for Corrections by Members.

Presentation copies of transcripts are also available to Members by request. For assistance or further information, contact Hansard Reporting Services at 250-387-3618.


IT Help Desk

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Computer-related assistance is available from the Information Technology (IT) Help Desk at 250-356-1655 or helpdesk@leg.bc.ca. The IT Help Desk is staffed during the following hours:

Sessional Periods:

Monday to Friday:

8:00 a.m. – 5:00 p.m.

on site support

Monday to Friday:

5:00 p.m. until two hours after the House adjourns
or 9:00 p.m., whichever is later

off site support

Saturday, Sunday and Public Holidays:

9:00 a.m. – 5:00 p.m.

off site support

 

Non-sessional Periods:

Monday to Friday:

8:00 a.m. – 5:00 p.m.

on site support

Monday to Friday:

5:00 p.m. - 9:00 p.m.

off site support

Saturday, Sunday and Public Holidays:

9:00 a.m. – 5:00 p.m.

off site support

 

IT Help Desk

Wireless access
Wireless access is also available throughout the legislative precinct. It is provided through the Oswego network and requires a password (regularly updated) available via the Legislative Assembly Intranet.

Telecommunications support
Technical support is available for telecommunications equipment in legislative offices, including fax machines, telephones and wireless devices. Information Technology coordinates the installation and support of landlines and Internet access in constituency offices. Contact Telecommunications at 250-952-0663 or telhelp@leg.bc.ca.


Library Services

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Library Services

Located behind the Chamber on the second floor, the Legislative Library provides information, reference and research services, to Members and their staff, including constituency assistants. All information requests are treated in the strictest confidence and all Library staff are non-partisan employees.

The Legislative Library maintains a print and online collection of current and historical material to support public policy development, and to document the work of the Legislative Assembly.

The Library is open 8:30 a.m. - 5:00 p.m., Monday to Friday, and during all sitting hours. Requests for Library services can be made in person or by contacting the Library Help Desk at 250-387-6510 or llbc.ref@leg.bc.ca. The Library catalogue and other resources are accessible via the Library website.


Media Resources

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Media Resources

Copies of the major provincial daily newspapers are delivered to Members when the House is in session. The Legislative Assembly covers the cost of these newspaper subscriptions. Newspaper subscriptions for Ministers' offices are paid for by the respective Ministries.

Newspaper databases and media-monitoring services are available from the Legislative Library.

Today's News Online (TNO) is a government media-monitoring service that provides on-line access to selected clippings from provincial and community newspapers, television and radio broadcasts, and social media. For subscription information, contact your caucus office.


Parking

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Parking

Each Member is designated one reserved parking space free of charge on the precinct grounds. For assistance, contact the Sergeant-at-Arms Office at 250-387-1622.

Visitor parking information for cars, school and tour buses, and bicycles under Car, Bus and Bike Parking Information.


Photographs

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Photographs

During a Parliament, Members may arrange two separate sittings with a photographer. The maximum allowance is $600 for the entire Parliament. Please submit invoices to Financial Services.


Question Period Tickets

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Question Period Tickets

Members' offices may reserve seats in the public gallery for guests to attend Question Period by contacting the Sergeant-at-Arms Office at 250-387-0952 or reservations@leg.bc.ca. Please provide the guests' first and last names, the name of the Member hosting the guests, and the contact person's name and phone number. Seat preferences will be accommodated whenever possible.

Please advise if you wish to pick up the tickets in advance; otherwise, guests can pick up their tickets at the rotunda on the second floor (at the Golden Gate) between 1:00 and 1:30 p.m. on Mondays and Wednesdays, and between 9:30 and 10 a.m. on Tuesdays and Thursdays.


School Groups and Tours

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School Groupd and Tours

Members may reserve tours of the Parliament Buildings for school groups by contacting Parliamentary Tours at 250-387-3010 or at tours@leg.bc.ca. All school and youth group tours enter through the School Entrance at the back library steps. When a school group from a Members’ constituency confirms their tour, the Member will be notified by email. A reminder email is sent one week before the visit, and on the day of the visit the Tour Guide will contact the Members’ office to confirm their availability to meet with the group. If a Member is not available, resources will be provided to the teacher on their behalf. 

PEO also offers a photo of the school group. Photos are printed and sent to the Member via inter-office mail for signature, along with 8x10 keepsake photo holders and pre-addressed envelopes. Once signed, the Members’ office mails the photographs and photo holders directly to the school.

Members may also contact Parliamentary Tours for assistance with planned visits of constituents or other guests.

Security Services

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Security Services

Security services for the Parliament Buildings and grounds are provided 24 hours a day by Legislative Assembly Protective Services (LAPS). LAPS is also responsible for advising and assisting with security matters concerning constituency offices.

For routine security inquiries, contact the LAPS office, located near the main entrance, at 250-387-5516 or Randy Ennis, Deputy Sergeant-at-Arms, at 250-387-1622.

The number to call in an emergency is 250-387-5555.



 

Last Updated: May 29, 2017

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